OUR TEAM COMMITMENT TO YOU

As a Cross Country Traveller, you have the right to expect the following from us:

• You will receive friendly, courteous, awesome service. You will be respected and not taken for granted.
• We will honour our commitments to you absolutely.
• Our tours will always be of exceptional quality and be designed to add significantly to your

enjoyment and expectations.

• We will help you in every possible way to make your dreams a reality.
• We firmly believe you are our judge. Therefore, you must let us know how we can improve

our service to you.

• We will be honest, truthful and upfront with you at all times.
• We will continue an ongoing, regular coach maintenance program and only use new tyres, never

retreads. All coaches are fitted with seat belts for your safety.

• Our tours represent value for money. They will always be the absolute best quality and value available.

TRAVELLERS REFUND GUARANTEE. You will receive a full refund of coach and land content on our Australian Coach Tours upon presentation of a doctor's certificate.

"Your feedback is critical to us. It allows us to innovate and improve our service to you. We look forward to your ideas, comments and suggestions."